A trader of crude palm oil had approached us to assist him with his insurance claim. The storage facility of his crude palm oil had caught fire and he had submitted his claim pursuant to his fire insurance policy accordingly. The loss adjuster had offered him a minor amount in comparison to his actual loss, hence, approached us for claims consultancy. We had performed investigative work onto his case and found out that the loss adjuster’s offer was actually for the correct amount as the majority of the loss was not by fire but by theft as the thieves had set the storage facility on fire to hide the theft. We advised the trader to quickly submit a claim pursuant to his burglary policy for the balance of the loss.